Data Privacy Policy: Websites

About this Policy 

This website is operated by Otsuka Pharmaceutical Vietnam JSC (OPV), at address Lot 512, No. 13 Street, Amata Industrial Zone, Long Binh Ward, Bien Hoa City, Dong Nai Province. In this Policy, when we refer to Personal Data, we mean any informationin the form of symbols, letters, numbers, images, sounds or similar forms on the electronic environment that relates to an identified or identifiable person – in this case, you. For the purposes of this Policy, Otsuka will be the controller cum processor, meaning Otsuka is responsible for the direct processing of your Personal Data and decides purposes and means of the processing (the controller cum processor is also referred to in this Policy as the “Company”, “Otsuka”, “we”, “our” and “us”).

This Policy explains how and why we perform one operation or set of operations with respect to your Personal Data, including collection, voice recording, video recording, analysis, confirmation, storage, editing, publicity, combination, access, retrieval, encryption, decryption, copying, sharing, transmission, provision, transfer, deletion, destruction or other relevant actions (collectively “Process”), for example: when we provide you with information you have requested from us, where you have provided information to us pursuant to any agreement, or when you simply use our websites and other digital platforms.

In all cases, Otsuka understands and respects your privacy.

You should read this Policy, so you know what Personal Data we collect about you, what we do with it and how you can exercise your rights in connection with it. You should also read any other Data Privacy Policies that we give you, that may apply to our use of your Personal Data in specific circumstances from time to time. If you have any questions about this Policy, you can contact us by submitting your query at the contact details in Clause 12 below.

In summary:

 We use your Personal Data pursuant to any agreement between you and us, when you use our websites and other digital platforms, to provide you with information, where you have requested them, manage our business, recruit new staff, comply with our legal obligations, and improve and monitor the performance of our digital platforms.

  • We have measures in place to safeguard your Personal Data when we transfer it outside of Vietnam.
  • We take steps to minimize the amount of Personal Data we hold about you and to keep it secure.
  • We delete your Personal Data when we no longer need it, and we have policies in place to govern when that is.
  • You have rights in relation to your Personal Data.
  • We are happy to answer your questions about any of the above – please submit your query at the contact details in Clause 12 below.

1. Who is the Data Controller cum Processor? 

Otsuka is the data controller cum processor, in relation to our use of your Personal Data. This is a legal term – it means that determine purposes and means and directly Process your Personal Data, and, because of this, we are responsible for making sure it is used in accordance with applicable data protection laws. We are required by law to give you the information in this Policy. 

2. Your Personal Data collected and processed by us

The Personal Data we process about you broadly falls into three main categories: (i) Contact Information; (ii) Agreement Information; and (iii) Browsing Information.

We collect your Personal Data from limited sources. The table below sets out the different types of Personal Data that we collect and the sources we collect it from: Read More

3. Purposes and legal basis for the Processing of your Personal Data

We use your Personal Data for a number of different purposes: we have a “lawful basis” (i.e., a reason or justification, prescribed by law) for processing your Personal Data.

The table below sets out the purposes for which we process the different categories of your Personal Data and the corresponding lawful basis for that processing. For some processing activities, we consider that more than one lawful basis may be relevant – depending on the circumstances. Read More

For an understanding of our processing activities related to Healthcare Professionals, please review the Healthcare Professional Data Privacy Policy: OPV_HCP Privacy Policy__EN

4. Does the Company share your Personal Data with others? 

Sometimes we share your Personal Data with third parties, including the following:Read More

5. Does the Company transfer your Personal Data to countries outside Vietnam? 

Since Otsuka is part of the Otsuka Group, we will sometimes need to transfer your Personal Data outside of Vietnam, in particular to the US and our headquarters in Japan. We will only make that transfer if:Read More

6. How do we keep your Personal Data secure?

We will put in place appropriate organizational, technical, legal and security measures to protect your Personal Data from unlawful or unauthorized use, access or processing and accidental loss, destruction, or damage. We restrict the right to access the Personal Data to a necessary and reasonable extent. Only personnel who are designated and/or authorized by us are permitted to access and process Personal Data, hence Personal Data is ensured its confidentiality

7. Unexpected/ Potential Consequences/Damages may incur 

Please note that, in relation to any Personal Data you submit to us online, we cannot guarantee the security of data sent to us in this way. Transmission of data over the internet is at your own risk. 

8. Beginning and ending time of processing Personal Data

We perform the processing of your Personal Data from the time you agree to this Policy and provide us with your Personal Data. Processing of your Personal Data ends in accordance with the provision on the period for storing Personal Data in accordance with the section 9 below.

9. How long does the Company store your Personal Data? 

We will only retain your Personal Data for a limited period of time, and for no longer than is necessary for the purposes for which we are processing it for. This will depend on a number of factors, including:Read More

10. What are your rights toward your Personal Data under applicable data protection laws? 

Where our processing of your Personal Data is based on your consent (see table at section 3 above), you have the right to withdraw your consent at any time. If you do decide to withdraw your consent, we will stop processing your Personal Data for that purpose, unless there is another lawful basis we can rely on – in which case, we will let you know.Read More

11. What are your obligations  toward your Personal Data under applicable data protection laws?

 In relation to your Personal Data, you have the obligations to:Read More

12. Contact Detail for questions and queries 

Should you have any questions, concerns and complaints in regard to the protection of your Personal Data or if you wish to exercise your legal rights, please contact us via the following information: Read More

13. Changes to this Policy

Our business operations change continuously, and this Policy may therefore be amended. With respect to amendments, modifications, and supplementations in this Policy relating to the change of type of the processed Personal Data, Purposes of processing, organizations and individuals being entitled to process Personal Data, and your rights and obligations, we shall contact you via your phone number and/or email to obtain your consent to these changes. 

Version 1.0Issued on 1st October 2023